Frequently Asked Questions
Q. Do we have to check in and check out on certain days?
A No. At most homes we are very flexible. Just let us know your ideal travel dates and we’ll do our best to accommodate you.
Q. What is check- in/check-out times?
A. Normal check- in time is 5:00 pm or later, and check-out time is 10:00 am or sooner. Early check in or late check out may be available by request and management approval.
Q. Is there a minimum stay requirement?
A. Generally, our properties have a three-night minimum, but we do set longer stay limits for some of our most popular homes at peak season. Always ask if your needs to fit the advertised perimeters. We are happy to accommodate you if we can.
Q. How do I make a reservation?
A. There are two ways to make a reservation: 1) We love talking to our guests and welcome you to call our office at (406) 222-3793 during our business hours and speak with someone. 2) You can book online from our website 24 hours a day, 7 days a week for your convenience.
Q. What form of payments do you take?
A. We accept Visa, Master Card, Discover, and AMEX, and you are always welcome to pay by check.
Q. How much is due at the time of making the reservation?
A. IF the reservation is more than 30 days out then approximately 50% of the total is due at the time of booking and the balance is due within 30 days prior to arrival. IF the reservation is less than 30 days out the entire amount is due at that time of booking.
Q. When should we start planning our trip to Montana?
A. Many guests return each year and do book a year in advance. For the best selection of homes, we do encourage you to do the same. January and February are the peak bookings months so keep that in mind if you want to be ahead of the curve.
Q. What is the best time of year to visit Montana?
A. Summer is peak season from about the middle of June to the middle of September. You can generally count on amazing weather during that period. We’ll have warm days and cool nights and plenty of local events happening all summer long. Veteran travelers to Montana often stay in the shoulder seasons.Fall weather can be great, and you’ll see the changing colors of the seasons. Fishermen love the fall season! In Yellowstone the elk move down from the high country, and the bears are active, preparing for hibernation. You’ll also enjoy smaller crowds in the park. Spring and early summer are optimum times to see wildlife.The valleys will start to green with a freshness that is truly breathtaking. Th,e surrounding mountains will likely still be snowcapped, setting a truly spectacular scene. There are typically options for skiing through Easter weekend and in April you can also, fish, golf, hike, snowshoe, etc. April is the magical month where winter and summer sports combine. It can be amazing but very unpredictable. Finally, winter is also a popular season to visit. Snow-sports enthusiasts will have plenty of opportunity to recreate, but its’ also a magical time to cozy up in a charming cabin for a few days of relaxation.
Q. What is the minimum age requirement to make a reservation?
A. You must be 21 years old to reserve a rental property. A copy of your driver's license is required with the rental agreement. Booking a rental under false pretenses constitutes a fraud and no refund will be issued if a reservation is made.
Q. What fees are added to the cost of the rental rate?
A. Good news! If you are booking direct, you’ll always receive our best price and fewest fees. The additional fees are the cleaning fee (varies on size of home), 3% reservation fee, state & local taxes, $45 accidental damage insurance, and optional trip insurance (7% of total cost).
Q. How do I make my final payment?
A. If you have a balance on your reservation, you can log in to our Guest Portal on our website if you wish to make a payment. Your log in info will be on your confirmation email you received when you first made the reservation. You will also be able to digitally sign the rental agreement as well. OR you can call our office with the payment information. If we haven't heard from you and you still have a balance within 30 days prior to arrival, we will use the credit card we have on file.
Q. How do we get the keys/codes for our rental?
A. You will receive an email 5 days prior to arrival with the directions and access code(s) for your rental. Some rentals do not have keys but electronic door locks. Your directional packet will state the access codes. We offer a self check in so you'll drive straight to the rental, get the keys out of the lock box (if applicable) and make yourself at home. For most of the rentals with keys, there should be an additional key inside for you to use, and you'll return the first key back to the lock box. Let us know if you are arriving late, and we’ll try to leave the lights on for you!
Q. What is your cancellation policy?
A. Our cancellation policy requires that a fee of $200.00 be charged for a cancelled reservation. If this reservation is cancelled less than 60 days out, no refunds can be made until the property has been re-rented and confirmed. If the property is not re-rented, guest’s entire advance rent payment must be forfeited; in addition, no refunds of any kind other than the aforementioned cancellation refund can be made. This policy also applies when a reservation is changed (nights are dropped). All cancellations MUST be received in writing. If you purchased travel insurance you may be due a refund from the travel insurance company. Travel insurance is non-refundable.
Q. Can we bring our dog?
A. Some of our rentals are pet friendly. However, you must get approval from management and there will be a nonrefundable pet fee. The pet fee is $50 per dog, and no more than two dogs will be considered. Not all-pet friendly rentals will allow larger dogs. The pet fee does not cover excessive pet hair, especially on the bedding and furniture, damages caused by your pet, or clean up after your pet. Pets are to be in control by someone at all times while outside. Please be kind and clean up after your pet's "business." Unauthorized pets, especially in non-pet friendly rentals, will be charged a minimum of $200.
Q. What if I break something during our stay?
A. No one plans on damaging anything when they go on vacation. However, accidents can and do happen. This is why we offer the optional Accidental Damage Insurance for only $45. This will cover up to $1,500 of any unintentional damages. IF they do happen while staying with us, please give us a call prior to check out and report the damages. We will file a claim and get it repaired, and you don't have to pay anything at all.
Q. How much do we have to pay for the damage deposit?
A. The amount of the optional damage deposit varies on the size of the rental. The price ranges from $200 - $3,000. However, we do offer damage insurance (Accidental Damage Insurance) for a onetime fee of $45. This insurance will cover up to $1,500 worth of any damages caused by you or anyone in your group. The damages must be reported to management prior to departure in order for the insurance to cover the damages. You choose either the damage insurance OR the damage deposit, but NOT both. IF you paid the refundable damage deposit, your refund (if no damages) will be mailed back to you to the address we have on file for your reservation within 7 days of your departure.
Q. Are linens provided?
A. Yes, all linens (bed/bath/kitchen) are provided for your convenience.
Q. Can we bring our firearms and set up a spot for target practice?
A. You have the right to bring your firearm. However, discharging of firearms is prohibited at ALL of our rentals.
Q. What supplies will we need to bring with us for our stay?
A. Paper products including toilet paper, paper towels, and facial tissue will be provided. There is also trash bags, dish soap, dishwasher detergent and laundry detergent (if the house has a laundry facility).
Q. What happens if a property is for sale and a real estate agent want to show it?
A. Occasionally, a rental property may go on the market for sale. In such case, we reserve the right to show the property to qualified buyers. We will make every effort to schedule the showing at a convenient time and to avoid interrupting your vacation. Your cooperation is appreciated.